PRODUCT KNOWLEDGE

ARE YOUR PRODUCTS CRUELTY FREE?

Ethical issues are very important to us, so we do not test our cosmetics on animals. Thus, we act in accordance with the law, namely the EU directive (EU 2003/15 / EC), which completely prohibits testing cosmetics on animals.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Semilac is a Polish company whose production is located in Komorniki near Poznan in Poland. We manufacture all our products there, including: gel polishes, gels and care preparation products.

WHERE CAN I FIND MSDS FOR YOUR PRODUCTS?

Please email us at contact@semilac.co.uk to request MSDS the product you need.

ARE SEMILAC GEL POLISHES HEMA-FREE & TPO?

Majority of our gel products do contain HEMA. Please check our line of HEMA-free gel polishes here

COLOUR I’VE RECEIVED LOOKS DIFFERENT TO THE IMAGE ON YOUR WEBSITE. WHY?

We make every effort to ensure that each colour presented on the pages of our store is a faithful reflection of the one that is in the bottles. However, perfect reproduction is not always possible - due to different brightness settings of the monitor.

If you are still not happy with the colour you received, please contact us. Providing this colour has been unused, we are more than happy to exchange it for you.

HOW TO APPLY GEL POLISH?

 

 HOW LONG DO I NEED TO CURE GEL POLISH?

Curing time may vary from one lamp to another as well as from one colour to another. Please see advised curing time for each lamp:

UV LED lamp 24 W/36 W

30 seconds

UV LED lamp 24 W/48 W

30 seconds

UV LED Diamond lamp 24 W/48 W

30 seconds

UV LED Diamond Lamp 36 W/54 W

30 seconds

UV Lamp 36W

120 seconds

 

You can find specific curing time for each product in the description of each product. 

GEL POLISH HAS WRINKLED AFTER CURING IN THE LAMP. WHY?

Please note that some colours are more pigmented than others, and if you apply a thicker layer of the product, it may shrink or lift. In that case, it means that only the top layer has been cured. Please have a look at the video below

If you are still having a problem after trying to apply thinner layers, please email our customer service team at contact@semilac.co.uk and include answers to the questions below:

  1. Have you used a UV or an LED lamp?
  2. Please specify how long you are curing gel polish for?
  3. Which colour have you experienced a problem with (colour number)?

GEL POLISH HAS LIFTED AFTER FEW DAYS. WHY?

It is particularly important to prepare your nails correctly before applying any gel products. 

Parts of dry cuticle, grease or natural oils left of the nail plate as well as overfilled nails can be one many reasons for your gel polish to lift.

Please look at this video on step-by-step on how to prepare your nail before applying gel polish:

ARE SEMILAC PRODUCT COMPATIBLE WITH PRODUCTS FROM OTHER COMPANIES?

Semilac guarantees the highest quality of products, which is confirmed by numerous awards and certificates. We do not recommend using our products with products from other companies.

CAN I APPLY CLASSIC NAIL POLISH ON SEMILAC GEL POLISH? DO THEY HAVE TO BE THE SAME (UV GEL POLISH)?

Professional base for Semilac gel polishes is dedicated to gel polish manicure. For this reason, we do not recommend applying varnishes other than gel polishes. We offer special nail conditioners that can be an ideal base for classic nail polishes.

HOW TO REMOVE GEL POLISH?

Please watch video below with step by step for gel polish removal:

HOW TO APPLY FLASH MERMAID EFFECT?

  1. Apply base and cure
  2. Apply chosen colour and cure (repeat this step to achieve more coverage) 
  3. Gently using an applicator in circular motion rub in the mermaid effect into the colour (to the sticky layer)
  4. Apply top coat, seal and cure
  5. Wipe of the sticky residue using Nail Cleaner if you are using classic Semilac Top or Top Mat Total

HOW TO APPLY FLASH METALLIC EFFECT?

  1. Apply base and cure
  2. Apply black colour (for best results) and cure (repeat this step to achieve more coverage)
  3. Apply Top No Wipe and cure
  4. Gently using an applicator in circular motion rub in the mirror effect into Top No Wipe
  5. Apply top coat again, seal and cure
  6. Wipe of the sticky residue using Nail Cleaner if you are using classic Semilac Top or Top Mat Total

 


SHIPPING

HOW LONG DOES IT TAKE TO GET MY DELIVERY?

 All our orders will be sent by Royal Mail, Evri or DHL, and we offer a range of shipping methods to suit your needs:

Standard Shipping via Royal Mail 1st Class and Evri (normally takes 1-3 working days)

DHL Next Working Day. Orders placed before 1pm Monday-Thursday will be dispatched the same day and delivered the next working day. Orders placed on Friday before 1pm, will be delivered on Monday. Orders placed between 1pm on Friday and 1pm on Monday will be delivered on Tuesday.

All times and dates given for delivery of the products are given in good faith but are estimates only.

MY TRACKING NUMBER FOR ROYAL MAIL DOES NOT SHOW WHERE MY PARCEL IS, WHY?

Tracking number for the service we use becomes available once Royal Mail attempts to deliver your parcel. Therefore you might see the below message when you are attempting to track your order.

This means that you parcel is in transit with Royal Mail and on the way to you.

CAN I CHANGE MY SHIPPING ADDRESS?

Yes, you can. If your item is still in our warehouse, we can amend the shipping address for you.

Please email our customer service team at contact@semilac.co.uk

I HAVE MISSED MY DELIVERY. HOW DO I GET MY PARCEL?

Please contact the courier to re-arrange your delivery or collect it from the nearest customer service point.

WHAT HAPPENS IF AN ITEM/PART OF MY ORDER IS MISSING OR DAMAGED?

If one or more items from your order are missing or damaged contact us within 7 calendar days of receipt of the goods, and our customer service team will resolve this for you. 

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

 

RETURNS & EXCHANGES

All returns must be postmarked within thirty (30) calendar days of the purchase date. All returned items must be in new and unused condition, will all original tags and labels attached.

MY PRODUCT ARRIVED DAMAGED. HOW CAN I GET A REPLACEMENT?

For defective or damaged products, please take a photo of the item and contact us at contact@semilac.co.uk to arrange a replacement.

I RECEIVED WRONG PRODUCT. WHAT DO I DO?

If you received a different product to what you have ordered, please take a photo of the product and the invoice and contact us at contact@semilac.co.uk

I WANT TO RETURN MY ORDER. WHAT IS YOUR RETURN PROCESS?

Please refer to our return policy for further information here