Product

Are your products cruelty free?

Yes, all our products are cruelty-free.

Where are your product manufactured?

All our products are produced in Europe 

How to apply gel polish?

Please look at this video on step-by-step gel polish application:

https://www.youtube.com/watch?v=zB1pgbvr2bQ 

How long do I need to cure gel polish for?

Curing time may vary from one lamp to another, please see advised curing time for each lamp:
Lamp UV LED 3 W – 2 x 60 sec.
Lamp UV LED 6 W – 45 sec.
Lamp UV LED 9 W – 30 sec.
Lamp UV LED 24 W – 30 sec.
Lamp UV LED 36 W – 30 sec.
Lamp UV LED 48/24 W – 30 sec.
Lamp UV 36 W – 120 sec.

Gel polish has wrinkled when after I cured it in the lamp.

Please note that some colours are more pigmented than others, and if you applied thick layer of the product, it may shrink or lift. In that case, it means that only the top layer has been cured. Please have a look at the link below (please remember to turn on English subtitles):

https://www.youtube.com/watch?v=P0_b1nIesfY

If you are still having a problem after trying to apply thinner layers, please email our customer service team at info@semilacshop.co.uk and include answers to the questions below:

  1. Could please confirm if this is your first time using gel polish?
  2. Have you used a UV or an LED lamp?
  3. Please specify how long you are curing gel polish for?

Gel polish has lifted after few days. Why?

It is particularly important to prepare your nails correctly before applying any gel products. 
Parts of dry cuticle, grease or natural oils left of the nail plate as well as overfilled nails can be one of the reasons for your gel polish to lift.

Please look at this video on step-by-step gel polish application:

https://www.youtube.com/watch?v=zB1pgbvr2bQ

Colour I have received looks different to the image.

Please understand that the colours of the physical gel polish might differ from an image due to different setting and monitor preferences. Providing this colour has been unused, we are more than happy to exchange it for you, for another one.

How to remove gel polish?

Please look at this video on step by step gel polish removal:

https://www.youtube.com/watch?v=RGrjDpouT0w

How to apply Mermaid Effect?

These are the following steps of applying the mermaid effect:

  1. Apply base and cure
  2. Apply chosen colour and cure x2
  3. Gently using an applicator in circular motion rub in the mermaid effect into the colour (to the sticky layer)
  4. Apply top coat, seal and cure
  5. Wipe of the sticky residue using Nail Cleaner

How to apply mirror – chrome affect?

These are the following steps of applying the mermaid effect:

  1. Apply base and cure
  2. Apply black colour (for best results) and cure x2
  3. Apply Top No Wipe and cure
  4. Gently using an applicator in circular motion rub in the mirror effect into Top No Wipe
  5. Apply top coat, seal and cure
  6. Wipe of the sticky residue using Nail Cleaner

Shipping 

How long will it take to get my delivery?

All our orders will be sent by Royal Mail or UK Mail.

Royal Mail 1 class (normally takes 1-2 working days)

UK MAIL Next Day Delivery

The tracking number does not show where is the parcel, why?

Tracking number for service we use, becomes available once Royal Mail attempt to deliver your parcel.

Can I change my shipping address?

Yes, you can. If your item is still in our warehouse, we can amend shipping address for you.

Please email our customer service team at info@semilacshop.co.uk

I have missed my delivery. How do I get my parcel?

Please contact Royal Mail to re-arrange your delivery or collect it from nearest customer service point.

Do you ship internationally?

Yes, we do. Shipping costs will apply, and will be added at checkout.

Returns and Exchanges

My item is damaged, can I return it?

If your product arrived damaged, please send photo of damaged goods and your order details to info@semilacshop.co.uk and will arrange a replacement for you.

I have received wrong colour. Can you send me the correct one?

If you received different product to what you have ordered, we will arrange a replacement for you. Please keep the original packaging if possible and email our customer service team at info@semilacshop.co.uk so can look into this for you.