RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) calendar days of the purchase date. All returned items must be in new and unused condition, will all original tags and labels attached.

Please note that the right of withdrawal can not be exercised in the case of goods delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging has been opened after delivery. This applies, among others, to: nail files, cotton pads, polishing blocks, cuticle sticks, nail forms, stripers, towels, sold in our online store.

RETURN PROCESS

To return an item, please send the back to the address bellow 

Unit 6 Glenholme Park, Brunel Drive, Newark NG24 2EG

Place the item securely in its original packaging and include your proof of purchase and as well as a note stating if you are wishing to receive a replacement or a refund. Please note that we can only accept unused and unopen items.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us using the contact details below to arrange a replacement.

If goods are returned to us in a damaged condition, no refund or exchange will be processed. You should contact your shipping company to raise a claim for any damages.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
02036492612
contact@semilac.co.uk